# How can I change the e-mail address of the account?

Canonical URL: https://support.optimonk.com/en/articles/how-can-i-change-the-e-mail-address-of-the-account

You can change it yourself — no need to write to us. Your login e-mail address (and your password) live on the **Security** tab of your settings.

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## Change your login e-mail address

1. Click your name at the bottom of the left sidebar to open the account menu, then click **Settings**.
2. Open the **Security** tab.
3. Scroll to the **Email address** section. **Current email** shows the address you sign in with today; it is read-only.
4. Type the new address into **New email address** and click **Change email**.
5. You'll see this: *We sent a confirmation link to your current email address. Click it to finish the change.* Open that mailbox, click the link, and the change is done.

**The link goes to your CURRENT address, not the new one.** That is the safeguard: nobody can move your account to another mailbox without access to the one you have now. Until you click the link, you keep signing in with the old address.

### If something goes wrong

- *Enter a valid email address.* — the address has a typo in it.
- *This email address is already in use.* — another OptiMonk user is signed up with that address. Pick a different one, or remove the other user first.
- *Could not change your email.* — the change didn't go through; try again in a minute.

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## Change your password

The same tab holds the **Password** section:

1. Fill in **Current password**, **New password** and **Confirm new password**.
2. Click **Change password**. You'll see *Password changed successfully.*

The new password has to be **at least 8 and at most 32 characters**, and the two new-password fields have to match.

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## What this does and doesn't change

- It changes **your own login** — the address you sign in with. Everyone in the account has their own login, so a colleague changes theirs on their own Security tab.
- It does **not** change your **billing** e-mail or your invoicing details. Those live on the **Billing** tab.
- It does **not** move the account to a different owner. To add or remove people, use the **Users** tab (**Settings → Users**).

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## When you still need us

Write to us if you have **lost access to the current mailbox** — for example the colleague whose address the account was opened with has left. In that case you can't receive the confirmation link, so we have to make the change for you. Tell us the current and the new e-mail address of the account, and we'll take care of it.

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💡 **Tip:** every settings page has a chat rail next to it. On the Security tab it greets you with *Hi! You're on Security. Ask me about passwords, your login email, or any other setting.* — so *"How do I change my login email?"* is answered right there.