# How to Cancel Your OptiMonk Subscription

Canonical URL: https://support.optimonk.com/en/articles/how-to-cancel-your-optimonk-subscription

# How to Cancel Your OptiMonk Subscription

At OptiMonk, your satisfaction is our top priority. If something is not working or you are not getting the results you hoped for, contact us at **support@optimonk.com** or start a live chat first — we are happy to help.

If you are certain you want to stop your subscription, here is how.

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## Cancel in the app

1. Click your **name** at the bottom of the left sidebar and choose **Subscription**. (Only account Owners can cancel.)
2. Scroll to the bottom of the page and click **Cancel subscription**.
3. A short form opens — **Sorry to see you go!** — asking why you are leaving:

- *I'm trying to save money*
- *I'm not satisfied with the results*
- *I'm going on with another provider* (this one asks for a sentence more)
- *I have a technical problem that I've been unable to solve*
- *Other*
4. Pick a reason and click **Cancel subscription**.

You then see *Your subscription has been cancelled.*, and a banner appears at the top of the Subscription tab: **Subscription cancelled. Access until …** — you keep everything you paid for until that date.

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## If you do not see a Cancel subscription link

- **Shopify-billed accounts.** The note under the page says it: *If you wish to cancel your subscription just uninstall the OptiMonk app.* Removing the app from your Shopify admin ends the charge.
- **Accounts billed in USD or EUR.** Instead of a cancel form, the **Cancel subscription** link takes you to the plan switcher with the **Free** plan pre-selected. Tick which sites should stay active and click **Switch to Free** — your current plan runs to the end of the billing period, then you move to free.
- **Bank transfer / proforma accounts.** The Billing tab says: *Your account uses bank transfer billing. Contact support to update payment details or change your plan.* Write to us and we will close the subscription for you.
- **Free plans** have nothing to cancel — the free plan does not expire.

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## What happens after you cancel?

- Your campaigns keep running until the access date shown in the banner.
- The **free plan does not expire**, so you can keep using OptiMonk within its limits and upgrade again at any time.
- **Your work stays.** Your campaigns, the designs the agent built for you and your leads remain in the account — the designs are listed under **Library → Your designs**, and you can rebuild any of them later.
- If the account does run out, OptiMonk tells you rather than failing silently: *Your account has expired — We can no longer display your campaigns. Renew your subscription to bring them back.*, with a **Change plan** button.