# User Experience Protector

Canonical URL: https://support.optimonk.com/en/articles/user-experience-protector

Never worry about overwhelming your visitors with popups again. OptiMonk has assigned a guardian angel to your campaigns, so you don't have to worry about scaring visitors away with too many messages.

---

## 1. What is the User Experience Protector?

The User Experience Protector works like a shield: it lets only as many campaigns reach a visitor as the experience can take. If you run several campaigns at the same time, it makes sure only the most relevant ones are shown, at a sensible pace. As the settings page puts it: *Makes sure your popups don't overwhelm or annoy visitors even if you run hundreds of campaigns with the boldest targeting.*

Depending on how safe you want to be, the Protector puts a smart cap on the number of campaigns a visitor is shown, and lets the highest-priority campaigns through first.

It is an **account-level** setting — one choice for every campaign and every domain on the account, not something you set per campaign.

### 3 reasons to use it

1. **Provide a better user experience.** Create as many campaigns as you want without overwhelming your visitors with popups.
2. **Optimize for both impressions and user experience.** Use intelligent settings so you don't have to compromise on conversions.
3. **Prioritize your most important campaigns.** Make sure your most important campaigns are shown first.

---

## 2. Where to find it, and how to change it

The **User Experience Protector** tab is visible to **account owners** only — like Usage, Subscription, and Billing. If you were invited to the account as a team member, you won't see it.

1. Open the account menu at the bottom of the left sidebar and choose **Settings**.
2. Open the **User Experience Protector** tab.
3. Click the setting you want. There are three:

| Setting | What it does |
| --- | --- |
| Safe | Optimizes for user experience, compromising on conversions if necessary. |
| Normal | The best balance of conversions and user experience. |
| Off | Protection is disabled. Your campaigns appear exactly as you set them up. |

There is no Save button: the choice is stored as you click it, and the line under the cards says **Saving…**, then **Saved**. If it cannot be stored, you get *Could not save the setting.* — pick the setting again.

**What the two protective settings mean in practice:** with **Normal,** a visitor sees at most one OptiMonk campaign per minute, with **Safe** at most one every two minutes. **Off** removes the cap, and every campaign appears exactly as its own triggers, targeting rules, and frequency settings say.

💡 If you have several active campaigns, the priority of the campaigns decides which one gets shown first.

---

## 3. How to set the priority of a campaign

When the Protector is on, campaigns are let through in priority order. Priority is set per campaign:

1. Open **Campaigns** in the left menu and click the campaign.
2. Open the **⋮** menu in the campaign header and hover over **Set priority**.
3. Choose **High**, **Normal,** or **Low**. The current one is ticked; the new one is saved right away.

OptiMonk prioritizes your campaigns relative to each other: a high-priority campaign is shown first, normal ones after it, low-priority ones last. A campaign with no explicit setting counts as **Normal**.

---

Related reading: Campaign priority setting.