Why was I charged 27% VAT?

According to EU laws and regulations VAT can be waived only in the following two cases:

- The company is located outside of EU

- The company is located within the EU and the EU VAT number was provided when the very first order for OptiMonk has been made 

If the headquarters of the company is located within EU and the EU VAT number is not provided, then the VAT value of the service provider company's country is applied, which is 27% in Hungary (Optimonk International Zrt. is located in Hungary) 

In order to make sure that no VAT is added to payment in the future, please share the EU VAT number of your company at support@optimonk.com 

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