What to do if I have an IT issue or request?

For your IT issues and other requests that you may have while using our products and services, you can write to us your support query through support@optimonk.com

For your *IT related concerns, please include details such as your OptiMonk email account, the name of the campaign affected, and screenshots. This ensures faster processing and resolution.


*IT related issues also includes but not limited to errors when integrating OptiMonk with other e-commerce platforms and email marketing software. Please include a temporary access to these accounts whenever possible. This will aid us in an efficient troubleshooting process.



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