My popup doesn't appear - most common reasons

There can be multiple reasons behind this issue. 

Here are the most common ones:

 

  • JavaScript is not inserted to that exact page (check it int he source code – press Ctrl+U to open the source code, press Ctrl+F and start typing OptiMonk. If there is are no results, the code is not inserted).

  • JavaScript is not inserted at all (check it int he source code – press Ctrl+U to open the source code, press Ctrl+F and start typing OptiMonk. If there is are no results, the code is not inserted).

  • Plugins are not activated

  • The status of the campaign is inactive

  • The status of the variant(s) is/are inactive

  • Nothing is chosen from the options “When should the popup appear”

  • Another popup with the same segmenting options and with a higher priority number shows on the page

  • Visitors who are browsing one of these pages: “www. or https” should not be added there. Please only add the URL here without the domain.
    Please also check the value. If it is set to “equals” the popup will only be displayed on that one exact page added here and nowhere else

  • The assigned domain is not correct

  • The campaign is scheduled and has expired

If none of these solved it, please contact us here: support@optimonk.com

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