Campaign errors & alerts allow you to identify and diagnose issues and errors with your active campaigns easily. There can be various reasons why an active campaign might not perform adequately. OptiMonk’s Campaign Alerts provide clear and systematic messages if any issues can be detected and cues on how to solve them so that you can troubleshoot your campaign issues in a timely manner.
Where to find Campaign alerts?
When an issue is detected with a campaign, a warning triangle icon appears next to it in the campaign list. Access this view by selecting Campaigns from the navigation bar.
Click on a campaign to view detailed information about detected issues. These alerts help identify why your campaign may not be performing as expected.
You may find more than one detected issue here. In this case, they will all be listed for that campaign here:
Click on View details to learn even more about the detected issues and to open the Campaign errors & alerts log.
How to manage the Campaign errors & alerts log
The Campaign errors & alerts log functions as a chronological record of detected issues, displaying when each problem was last identified. Each entry includes:
Detailed problem description
Guidance on potential solutions
Timestamp of last detection
Note: The errors & alerts log is a diagnostic tool, not an automated troubleshooting solution. It identifies problems but does not automatically fix them. You'll need to resolve issues manually based on the provided guidance.
If you’ve troubleshot an issue, you can dismiss the error message here by clicking on Dismiss.
If the issue does not appear under Campaign errors & alerts again, it has been resolved successfully. If it does show up here again, troubleshooting has not been successful.
Note: OptiMonk does not automatically detect when issues are resolved. You must manually dismiss error messages to test whether your troubleshooting was successful.
What do the different error messages indicate?
Red Error Messages (Critical)
Red error messages are displayed when an issue is detected that is blocking the campaign entirely.
Among others, this may be due to:
The OptiMonk JavaScript code missing from the website,
Manually uploaded unique discount codes running out,
The offered product being out of stock.
Yellow Warning Messages (Non-Critical)
Yellow error messages refer to issues that prevent the campaign from functioning appropriately, a.k.a. your campaign is still up and running, but some aspects are not functioning properly, which might be due to
an integration error,
having used 80% of your unique discount codes (they’re close to running out).
The error message does not show if users have not created the displayed discount code in their store.
Need Help?
If you have questions or need assistance interpreting campaign alerts, contact us at [email protected] or via chat—we're here to help.