Have you ever had issues with your popup not showing up as expected? Besides your obvious targeting options, there might be issues you’re not even considering, which means you cannot fix these issues either. That is when Campaign Diagnostic comes into picture.

This guide covers:

Campaign Diagnostic is designed to help you uncover hidden problems that might be blocking your popup campaigns. Whether it’s a simple setting you overlooked or an unexpected conflict in your setup, Campaign Diagnostic scans your campaign settings, identifies the root cause, and gives tips on how you can fix it.

With this tool, you can test your campaigns after launch to ensure they display seamlessly to your visitors. If your popup isn’t appearing or generating impressions, it helps you pinpoint and fix the issue quickly and easily, so you can focus on what matters most: engaging your audience.

If you encounter any issues with those campaign types, please contact our Success Team via email or through our in-app live chat.

Log in to your OptiMonk account at https://app.optimonk.com/login/en

Select Campaigns from the left sidebar, then choose the campaign you want to test.

Important: The campaign must be active. Campaign Diagnostic only works with active campaigns.

Click the three-dot menu (⋮) next to the activation toggle, then select Campaign Diagnostic.

Your website will load with Campaign Diagnostic active (using a special parameter). The tool automatically scans for issues that might prevent your popup from displaying.

Click on any detected issue to view a detailed description and resolution guidance. Each issue includes actionable steps to help you fix the problem.

After fixing an issue, run Campaign Diagnostic again to verify the resolution. Resolved issues will no longer appear in the scan results. The tool only displays active problems, not confirmed working settings.

When all issues are resolved, you'll see a confirmation message indicating no problems were detected.

Campaign Diagnostic displays your popup according to your configured trigger settings. Unlike a standard preview, this is a live test where all settings are active, including:

If you need any further help or are still facing issues with displaying your popup campaigns, please let us know at [email protected] or via our in-app live chat, and we would be happy to assist you.