We are really sorry that you have decided to uninstall OptiMonk, but of course we are here to help. If you have run into any difficulty, please contact us first — we will do our best to sort it out.

If you only want your campaigns to stop for a while, you do not have to uninstall anything: open Campaigns in the left menu and switch the campaign from Active to Inactive. The code can stay on your site.

The steps to uninstall depend on how you installed OptiMonk in the first place. There are two ways:

  1. with an application, or

  2. by inserting the JavaScript code on your site.

OptiMonk is installed as an application

We have a direct integration — an app — for Shoprenter, Shopify, WordPress and Magento. If you installed OptiMonk through one of these, you uninstall it by removing the app.

Shopify

  1. Log in to the admin page of your Shopify website, then select Settings on the left.

  2. Look for Apps and sales channels on the left.

  3. Look for OptiMonk: Popup, CRO, A/B Test, move the cursor over it and click Uninstall.

  4. You can optionally provide your reason for uninstalling, then click Uninstall.

Wordpress

Log in to the admin page of your WordPress site, then select Installed Plugins under Plugins. Look for Deactivate next to OptiMonk in the plugin list.

Once deactivated, you will have the option to Delete the plugin.

Magento

  1. Log in to the admin page of your Magento site, select System on the left, then Web Setup Wizard.

  2. Select Module Manager on the next page.

  3. Look for OptiMonk, click Select, then Disable.

  4. Click Start Readiness Check.

  5. Click Next once the check is done.

  6. Click Create Backup, then Next once the backup is ready.

  7. Click Disable on the next screen.

Shoprenter

Log in to the admin page of your Shoprenter website, click Alkalmazások (Apps) and look for OptiMonk among Telepített Alkalmazások (Installed Apps). Click the bin icon next to OptiMonk.

OptiMonk is installed with the JavaScript code

If you installed OptiMonk by pasting the snippet, you only have to take that snippet off your site. Here is how to look up exactly what to remove.

  1. Log in to OptiMonk, open Settings and go to the Domains tab. (The same page opens from the domain switcher in the left sidebar, with Domain settings or Install snippet.)

  2. Click the domain row to open it. A domain with the code on it shows Code inserted and the platform it was installed with. Click Change platform.

  3. Under Connect your website → What e-commerce platform do you use? choose Custom website. The snippet shown there is exactly the code that is on your site — this is what you need to remove.

  4. Go to your site and delete that snippet from the <head> section of your pages. If you installed it through a tag manager, remove the tag there instead and publish the container.

  5. Back in OptiMonk, click Check now. Once the code is gone you get We looked at your-domain.com and could not find the OptiMonk code yet. — for an uninstall, that message is the confirmation you are looking for.

Removing the domain from your account

Once the code is off your site, you can take the domain off your account as well: in Settings → Domains, click the bin icon on the domain row.

OptiMonk warns you first if campaigns are using it — 1 campaign uses your-domain.com. Removing it switches that campaign off and clears its domain — it needs a new domain before it can run again. Removing the domain does not delete those campaigns, but each one needs a domain again before it can run.