Account, domains and billing

Your login details, the domains you run campaigns on, your plan, your payment method and your invoices.

• What Counts as Separate Domain in OptiMonk?

  Understand what counts as a separate domain in OptiMonk, including subdomains, so you license and set up your campaigns correctly.

• Refund policy

  Learn OptiMonk's refund policy, including the 14-day window and how the process differs by payment type.

• Which system do you use to process my payment?

  Learn that OptiMonk uses Braintree to securely process credit card and PayPal payments for your subscription.

• Why was I charged 27% VAT?

  Learn the EU rules on VAT charges for OptiMonk subscriptions and when a 27% VAT applies to your invoice.

• What to do if my credit card/PayPal payment is failed?

  Learn the common reasons an OptiMonk credit card or PayPal payment fails and what to do if none of them apply to you.

• Change my account password

  Learn how to change your OptiMonk account password in a few clicks, from your profile settings to confirming the new password.

• How to add and modify domains?

  Learn how to add new domains to your OptiMonk account and modify which domain a campaign runs on, plus fixes for common issues.

• Why is the time when my visitors subscribe not reflected according to my time zone?

  Learn why lead subscription times in OptiMonk follow your operating system's time zone settings, and how to fix a mismatch.

• How can I change the e-mail address of the account?

  Learn how to change the login email address on your OptiMonk account yourself, right from your account settings.

• Monthly/Yearly Recurring Payments

  Learn how OptiMonk's monthly and yearly recurring payments work and how your card is automatically charged.

• What payment methods do you accept?

  See the payment methods OptiMonk accepts for monthly and annual subscriptions, including major credit cards and PayPal.

• How to Change Your Payment Method

  Learn how to update or change the payment method on your OptiMonk account from your plan settings.

• How to check if my payment was successful?

  Learn how to confirm a successful OptiMonk payment through your email notification and account plan details.

• I would like to change the billing data on my invoice

  Learn how to update the billing data on your OptiMonk invoice yourself, right from your account settings.

• Downgrade from a yearly to a monthly subscription

  Learn how to downgrade your OptiMonk subscription from a yearly to a monthly plan yourself, right in the app.

• Where to Check my Payment Status and Download the Invoices?

  Learn how to check your OptiMonk payment status and download your invoices from your account settings.

• How to Cancel Your OptiMonk Subscription

  Learn how to cancel your OptiMonk subscription, plus who to contact first if you're facing any issues.