Have you ever had issues with your popup not showing up as expected? Besides your obvious targeting options, there might be issues you’re not even considering, which means you cannot fix these issues either. That is when Campaign Diagnostic comes into picture.
In this article, you’ll learn about
1. What is Campaign Diagnostic?
Campaign Diagnostic is designed to help you uncover hidden problems that might be blocking your popup campaigns. Whether it’s a simple setting you overlooked or an unexpected conflict in your setup, Campaign Diagnostic scans your campaign settings, identifies the root cause, and gives tips on how you can fix it.
With this tool, you can test your campaigns after launch to ensure they display seamlessly to your visitors. If your popup isn’t appearing or generating impressions, it helps you pinpoint and fix the issue quickly and easily, so you can focus on what matters most: engaging your audience.
❗ Important: Campaign Diagnostic currently supports only popup-based campaigns—including popups, side messages, and sticky bars. It does not work with Embedded campaigns or Dynamic Content.
If you encounter any issues with those campaign types, please contact our Success Team via email or through our in-app live chat.
2. How to use Campaign Diagnostic?
1. First, log in to your OptiMonk account at https://app.optimonk.com/login/en
2. Select Campaigns on the left, then select the campaign that you’d like to test.
❗Make sure the campaign is active—Campaign Diagnostic only works on active campaigns.
3. Click the three-dot menu (⋮) next to the activation toggle, then select Campaign Diagnostic.
4. You’ll see your website with the tool (we will show your website with a special parameter). The tool will automatically scan for issues that might prevent your popup from appearing.
5. If you click on each bug the tool found, each detected issue comes with a helpful description to guide you in resolving it.
6. Once you fix an issue and test the campaign again, it will no longer be listed. The tool only shows active issues—it doesn’t confirm settings that are already working.
7. If everything looks great, you'll see a reassuring message that no issues were detected.
8. The tool will also show your popup based on your trigger settings. Since it is not only a preview, every setting will work on your campaign (targeting settings, frequency, integrations, etc.)
And that’s it! 😊
❗If you need any further help or still facing issues with displaying your popup campaigns, please let us know at support@optimonk.com or via our in-app live chat, and we would be happy to assist you :)
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